With technology evolving more each day, businesses are working hard to stay abreast of the latest systems, ensuring that they are profitable and cost-effective. Medical facilities are no different, and doctors are determined to provide quality care and keep patients fully informed.
When hospitals or healthcare providers use a medical answering service they will guarantee that individuals can use phone, email or text messaging services to stay up-to-date on their medical history. New systems are providing more convenient ways for doctors to remain in contact with their patients.
Another benefit of online systems is that individuals are more likely to have an in-person office visit after they have emailed their doctor's office. According to a study published in the Journal of the American Medical Association (JAMA), letting patients email their clinician and access their records online was associated with more telephone calls, office visits and general clinical services.
"Having online access to medical records and clinicians was associated with increased use of clinical services compared with group members who did not have online access," the report said. "Using health information technology to foster efficient healthcare delivery is an important component of healthcare reform."
A third-party answering service that uses a database verification system will help patients remain aware of any outstanding appointments. While there is not information available to the amount of money that can be lost when an individual misses a doctor's appointment, a recent WebMD blog post by Dr. Rod Moser discussed the issue.
When a patient doesn't show up, Moser wrote, there's not time to fill the open slot unless someone walks in the door. If there are nine or 10 missed appointments every week for 50 weeks, it will add up to 500 unused office visits in one year. While Moser clarified that he's on salary, so it doesn't affect him financially, his employer is likely to notice the economic impact when it multiplies that number by several hundred medical providers.