Many look at an answering service bill as an expense. Others notice that when their bills for after-hours service creep up, so does their overall revenue. We keep your company open for those who cannot call during regular business hours. We are here to connect you with new customers, or to help regular customers stay in touch with you when you might otherwise be unavailable. It’s possible that a higher bill means that you have been enjoying more business opportunities, and that is a good thing! If your calls are usually from current customers who have problems they need to discuss with you (like property management companies might have after a storm) there are ways to lower your costs. When the power is out or a water main is broken, we can put a recording on your line explaining the situation. If your office is always closed at lunch time, a recording that gives your hours and requests a call back during those times might be helpful, unless the caller has an emergency. If most of your calls after hours will require us calling someone who is on-call for your business, ask that they are prepared to take a message from us when we call. Valuable time is spent (literally) when we have to wait for the on-call person to get writing materials, and we are paid for that wait time. Text messaging services have helped several clients cut down on our outbound dispatch services. This option may be one that could save you money as well. If your bills are higher than you would like them to be, please give us a call. We can schedule an appointment to review your needs. It is quite possible that we have new features that could help lower your bills and improve your service at the same time. Technology changes rapidly – it could even lower your bill!