If your hospital or medical facility makes use of an answering service to solve customer problems, you will need to scale the amount of workers you employee with the need that you might find, especially in the face of changing national regulations. This might require turning to outside solutions to achieve the results you need.
It's possible that the requirements of upcoming health insurance exchanges might encourage the implementation of more call centers, as USA Today reports. According to data provided by State Reforum, 27 states total will have "online marketplaces" managed by the government to help individuals find insurance needs in place by 2014. These include states like Texas, the Dakotas, the Carolinas, and Florida all coming under this same plan.
But some of the other states that are getting their own exchanges, like Connecticut and Maryland, are said to be opening their own call centers as well in relation to this development.
Similarly, different state-run facilities may want to consider the importance of good timing when opportunities like this present themselves. If it does, it may best suit a provider to ensure that callers and customers leave an interaction confident on new measures. The advice offered in a recent Business 2 Community article can apply especially to this situation: make sure callers are satisfied and has all the answers they need.
It's difficult to change procedures to respond to larger governmental programs, particularly when these are going against the established norm for a business. But an outsourced customer service solution can help when these prerogatives become more apparent.