Your answering service doesn't want to get lumped together with the spam calls and scam artists that any citizen with a phone could fall victim to, so take steps to start distancing your company from that image. By employing a phone answering team that justifies itself immediately and lets consumers know it cares about them and isn't just hitting them up to get information can make itself immediately distinguished from competitors.
CNBC has even reported on a free service customers can use to block "robo calls" that target them completely. According to the source, this service screens calls and prevents any determined as false from reaching the consumer.
This could up the stakes for an outbound call center as it suggests that even one call determined to be false might leave a company with a black mark that prevents it from reaching a person who otherwise could have become a valued customer.
The annoyance and inconvenience these bad calls bring to consumers is so well known that some scammers are using it as a cover, according to a message from the Better Business Bureau. It advises customers to be wary of anyone claiming to represent the "Do Not Call" registry that asks for payment information and other unnecessary details.
By raising the bar above these shady levels of service, your company might just set a higher standard for others and encourage good, live answering services. The customer will be expecting something that you need to be ready to provide to the utmost of your ability, even if it takes an outsourced provider to do so.