We understand that the holidays and other periods of vacation might lead overwhelming amounts of customer feedback to “pile up,” leaving you with quite the mess to take care of. Maintaining a live answering service is important in these situations to make sure that customers don’t feel like their input is just a bunch of garbage.
Speaking of which, there’s a story from a local Indiana news source describing an interaction between residents and a local garbage company that seems to have finally resulted in satisfaction for the consumers, at least for now.
The source claims that Tippecanoe Waste Removal has been absent for weeks from a local community, resulting in serious concern from residents. The concern comes from the fact that this company is no longer responsible for garbage collection in this area. Instead, the new provider is Clinton County Disposal.
This company sent out a letter informing its constituents of the change, but it appears that the message still wasn’t received until recently, because it supposedly wasn’t in the mail until the day after Christmas.
The news source quoted one of the company’s owners, Eric Downing, on the matter.
“We decided that we had better get this letter out that we sent and some of the people just got them yesterday,” Downing said in the article posted yesterday.
Getting an outsourced call center in on the game when transitions or other restructuring moves are necessary can help allay some confusion and keep complaints to a minimum, which is a necessity when such big stakes are on the line.