As Mother Nature is notoriously unpredictable, customers would greatly benefit from the ability to contact a representative 24/7 to find out the status of how a storm is going to impact them.
In an effort to avoid some of the aftermath that followed Hurricane Irene, some areas are encouraging public utility companies to use call center answering services to keep customers fully informed during the storm and any possible recovery period.
Apple’s new mapping software, which uses Tomtom NV’s data, has caused customers many headaches. Individuals claim that there were geographical errors, gaps in data and that they were even directed to the wrong destination.
ATSI presented the 16th annual award to Edwards for having excellent service in every aspect of a call. The company scored 80 percent or higher in four different categories.
When individuals are experiencing a medical emergency, taking quick action to ensure that anyone injured gets the assistance they need immediately is of the utmost importance.
The adage “ignorance is bliss” may be applicable in some situations, but when it comes to customer service, the sentiment could not be further from the truth.
Business owners may not necessarily recognize the utility of an answering service with regard to disaster recovery.