Everything you need to know about Answering Services.
Is Every Day Becoming a Rough Day at the Office? Stop us if you’ve heard this one: Small business owners – entrepreneurs, in particular – have an incredibly difficult time leaving work at the office. In fact, many business owners exist in a perpetual state of toil, whether they’re on the job, in transit, or…
Data breaches have become ubiquitous, as headlines continue to tout high-profile attacks with alarming regularity. Cyber threats are particularly damaging in the medical industry, where Protected Health Information (PHI) – such as medical histories and personal/billing information – is continuously being filed, updated, and exchanged. The Health Insurance Portability and Accountability Act (HIPAA) was established…
You started a business to engage with people. You devoted your time, energy, and capital to provide a service or a product or a solution that people need; solutions that makes their lives – perhaps their own companies – function at a higher level. But if you’re not providing 24/7 customer service, you’re missing out…
When current or prospective customers call your business, they expect to be greeted. When your business is closed, customers may still need attention. A virtual receptionist offers the ability to attend to your customers at any time of the day or night. Consider these five reasons why your business should use a virtual secretary for…
I read an article recently by Guidant Financial 2018 Business Trends & Statistics that reminded me of challenges faced by today’s small business owners. This article sites that 34% of small businesses are operating with the owner being the sole employee and 44% only have 2-5 employees. Having limited staff can be a real challenge…
Over six decades ago when Betty Edwards founded Edwards Answering Service things were very different. However, the foundation built on helping businesses and providing the best customer service has remained the same throughout the years. It may not seem vital at first glance but answering inbound calls for a business is a very important task.…
Being able to scale your business successfully can have some challenges. Besides for operating capital, you need additional employees, office space and other internal resources. Edwards Answering Service can help your business grow to the size you want without additional overhead. With our unique business solutions services, business owners and managers can increase flow of…
In this fast paced world, business owners and managers have to work extra hard to stay ahead of fierce competition. That means making sure the phone is answered professionally every time. Having appointment setting and a live operator streamlined can have a big impact on productivity. Virtual Receptionist Services No Matter Where You Do Your…
Now customers have more choices with our answering service pricing. The expanded pricing offers value saving packages for small volume clients as well as large volume. The bundles are designed to help customers save money on our professional 24 hour telephone answering service. Companies can select a package based on how many phone calls their…
There are a lot of answering services out there for businesses to choose from, however not all companies are going to offer the same services or the same level of service. So how do you find the best answering service for your business? It is essential that you find a professional call center that aligns…