Everything you need to know about Answering Services.
We’ve said it before: every missed call or prospect pushed off to voicemail is money left on the table by your business. But things are busy, and sometimes, it’s unavoidable. Or is it? With the proper help, you can turn each telephone ring into a possible “ka-ching” and boost your company’s bottom line. Here are…
Thanksgiving is on its way with all of the trimmings – and the remainder of the holiday season is snapping at its heels. While there is plenty of fun and merriment to be had, ensuring flawless holiday customer service may be a make it or break it endeavor for many businesses prior to the New…
Are you familiar with the term “being ghosted”? While Halloween is fast approaching, this turn of phrase has more to do with being avoided by former associates than being haunted. Still, there’s nothing more terrifying than losing a customer and watching your bottom line take a hit. We have some advice on how to answer…
It’s a challenge – meeting the needs of each caller, while simultaneously helping them to feel like a winner and not a wrong number. You just never know when you answer the phone what the person on the other end is going through, has gone through, or is attempting to get through. IF you’re fortunate…
Think medical answering solutions are only for huge practices and hospital systems? Think again. In actuality, telephone answering solutions are regularly employed by smaller practices, from dentist’s offices to chiropractors, and make a huge difference in their patients’ lives. Here’s how medical answering services help patients: Boosting that bedside manner: Better, faster, and more cost-efficient…
Phones ringing off the hook at the office? It’s an irritation, for sure – and definitely a distraction when there’s work to be done. But before you sink precious dollars into the costly gamble of a new hire simply to stop the incessant ringing, consider hiring a quality answering service. An outsourced team can relieve…
After a long, hard year, businesses are roaring back to life in 2021 and making up for lost time. Hiring a phone answering service can help you improve efficiency as you do, all while saving you time, money, and frustration. Here are ways a phone answering service improves efficiency: Connect with customers quickly (and conveniently):…
Virtual care has been more critical than ever for medical practices in 2020. The pandemic forced physicians and their patients to adapt to a new way of working together over the last eight months. Virtual tools and techniques such as telemedicine and instant messaging allowed for remote engagement that ensured safe, successful diagnoses and treatment.…
Business owners have entrusted Edwards Answering Service with their telephone calls and messages for decades, and we are consistently devising new options and custom answering service solutions to help our clients achieve success. Recently our team has begun offering an ICE (in case of emergency) plan for clients who rely on automated services outside of…
Edwards Answering Service recently attained a new client. A small septic company had been searching for an answering service on Google and came across our site. The owner of the company browsed our website and was impressed with what she saw – but before reaching out, she checked the phone book to verify our information.…