A survey by the text message service TalkTo found that 53 percent of American consumers spent an average of 10 to 20 minutes on hold each and every week last year. That adds up to 780 minutes per year – or 13 hours annually.
According to research conducted by the University of Arizona, messages and a mobile phone delivery protocol were developed to influence the nutrition and physical activity knowledge, attitudes, and behavior of adolescents.
Having more engaged patients will help decrease readmission rates and improve the overall safety and quality of care offered in healthcare organizations.
Everything has gone mobile nowadays… at least it seems that way. I know that ever since I bought my iPhone, I have used my computer a lot less than I used to. I’ve been able to do the simple things (that used to require me logging onto a PC) right from my iPhone: checking Facebook…
A study by ZenDesk found that only 13 percent of customer service complaints on Twitter got a response. When there was an answer, 37 percent of the time it took over 10 hours for one to occur.
Working with a third party answering service can help organizations devote more time to properly integrating new systems – and training staff – while still maintaining contact with patients.
Clients expect to call a company for meaningful support – the types of questions or problems that cannot be handled via automation.
According to Computer World, the companies of AT&T, Verizon, Sprint Nextel and T-Mobile have all agreed to accelerate the availability of emergency texting, or text-to-911.
With professionals available 24/7 to answer patient inquiries, it will ensure that individuals are aware of any changes to medical appointments or even which medicines they are being prescribed.
Businesses that are experiencing power outages and temporary halts in service are going to be working especially hard to ensure that customers stay informed and up-to-date on progress being made.