Everything you need to know about Answering Services.
Edwards Answering Service recently attained a new client. A small septic company had been searching for an answering service on Google and came across our site. The owner of the company browsed our website and was impressed with what she saw – but before reaching out, she checked the phone book to verify our information.…
Creating an overwhelmingly positive customer experience is the secret to success and longevity as a business. It’s all tied up in that fabulous first impression you’ve heard so much about. By boosting that impression, you ultimately boost your customer base. Then, by keeping that customer base satisfied, you boost loyalty. Loyalty leads to word of…
For the first time in 15 years, Edwards Answering Service tallied three whole months – April, May, and June – without a single cancellation. That this streak occurred at the peak of the pandemic and all of the surrounding chaos and uncertainty makes us even prouder of our team. Looking back over the months, we…
Everyone is familiar with the phrase, “a chain is only as strong as its weakest link,” right? Your business’s chain of command may very well have some weak links. And it is quite possible they started out weak. But if there’s a chance they’re being pulled so taught that the risk of breaking is high…
More and more companies have had to temporarily shut their doors over the last few months, sending employees home to work remotely wherever and whenever possible. Even in the best scenarios, these monumental changes can place a tremendous strain on a business’ ability to provide stellar customer service, ultimately impacting its ability to recover financially…
It feels like just yesterday that the Edwards team was having cake and raising a glass to celebrate its 65th year. In some ways, it also feels like it’s been an eternity, given current, stressful circumstances and friends, family, and loved ones stuck at home. During these challenging times, it’s maybe more important than ever…
According to American Express, more than 50% of Americans have canceled a transaction as a result of inferior customer service, while over a third have considered parting ways with a company altogether after just one negative interaction. What does that mean, exactly? Well, if you haven’t taken steps to improve customer service at your place…
The legendary Nigerian Prince email scheme – in which a member of the royal Nigerian family offers recipients huge payouts in exchange for help transferring riches out of the country – has since become the butt of many jokes. We all like to think that we’d never fall for such ridiculous – and obvious –…
Is Every Day Becoming a Rough Day at the Office? Stop us if you’ve heard this one: Small business owners – entrepreneurs, in particular – have an incredibly difficult time leaving work at the office. In fact, many business owners exist in a perpetual state of toil, whether they’re on the job, in transit, or…
Data breaches have become ubiquitous, as headlines continue to tout high-profile attacks with alarming regularity. Cyber threats are particularly damaging in the medical industry, where Protected Health Information (PHI) – such as medical histories and personal/billing information – is continuously being filed, updated, and exchanged. The Health Insurance Portability and Accountability Act (HIPAA) was established…