The superstorm of Hurricane Sandy might have only taken two days to sweep across the Eastern Seaboard, but its effects are still lingering. This blog previously discussed the benefits of a live answering service during extreme weather situations, and the issue has been further proven in areas still recovering from the storm.
In Connecticut, Sandy left 600,000 residents without power, something that state officials had been hoping to avoid. After a snowstorm last year left 750,000 homes in the dark, the state government and utility companies started creating contingency plans to prevent it from happening again.
Connecticut Governor Dannel Malloy formed a "storm bill" that was passed by the Connecticut General Assembly in May, according to the Huffington Post. One provision called for a regulatory review if 10 percent of a utility's customers are without power for 48 hours.
There's an additional bill in the works that wants to strengthen the state's power infrastructure. It also hopes to improve communications with affected communities and individuals.
Ned Paul, a Connecticut resident, explained to the source that he had experienced minor flooding before – a few inches – but nothing that compared to the rains from the "Frankenstorm." Four feet of water destroyed many of his belongings and left him without power long after Sandy subsided.
"I've received no phone calls, no emails, no information," Paul told the news source. "I'm disconnected from the world, and it's very difficult to communicate. I tried calling UI, but I couldn't get through and then my cell phone died."
A Connecticut call center would allow businesses across multiple industries – not just utility companies – to provide 24/7 support to customers. Through phone, email or text messaging services, an individual would be able to work with a live representative to find answers to his or her questions.