The causes of customer dissatisfaction can often be attributed to a string of very simple things, and yet these things might go unnoticed by those who run a company on a larger level and miss the interactions that fuel the business in an average day. In this instance, a business might learn something from consulting an employee who has been in the right places to make the necessary observations that might at the very least point toward problem areas. One such business that might fall in this category of late could be the well-known electronics retailer Best Buy. The Wall Street Journal notes that that company is tasking one of its lead executive employees, a man named Shawn Score, with correcting the issues noted by customers across its different locations.
These appear to consist of some basic issues caused by unhelpful and under-informed staff members, and part of Score's plan is to put programs in place to counteract these tendencies. He has reportedly started specific initiatives to reward good performance and increase the response capabilities of workers in these stores. This appears to be a crucial aspect of the plan, as Score reportedly lists unresponsive staff as one of the key causes of customer frustration.
Though the spark to begin a customer service revolution may begin within, it can involve outside sources as well. Contracting an outside live answering service can be a similar means to take care of different frustrations by injecting fresh energy into an established company of the sector, and a cost-effective one as well.