Communications provider AT&T is planning to launch a service that could enable those in an emergency situation to get immediate care, wherever they are. This new device could take the elements of medical answering services to a more direct plane by alerting authorities and signaling contacts when the user is afflicted, without any physical input needed.
The telecom company has announced its mobile Personal Emergency Response System (mPERS), which will be a small, wearable object that can sense its owner's vital state. In the event of a sudden stroke or severe event, the device can utilize its monitoring technology to alert responders remotely. Victims can then talk to the callers themselves and give information about their emergency. Unconscious or otherwise unresponsive victims can still receive care via local providers, who will be informed automatically.
This development is occurring in conjunction with Numera Libris and Valued Relationships Inc. It represents one part of a larger initiative to address mobile health, according to an article at Health Tech Zone. In particular, this sensor will be engineered to appeal to the elderly and infirm who could make the most use of immediate and direct emergency care. It is an especially relevant innovation as more and more companies are looking to improve communication in healthcare, both within the industry and between doctors and patients.
It may seem natural to keep a well-run answering service ready at any medical facility for all concerns, but emergency services are especially crucial. The choices a facility makes when it comes to its critical response staff could mean the difference in a life-or-death scenario, and a center that effectively coordinates with both its callers and local professionals is vital. Organizations of all kinds should take care to evaluate the quality of their existing systems and perhaps consider an outside service to help augment their own customer service.