Many loyal Apple customers rejoiced with the announcement of the release date for the iPhone 5. However, there is one change that many experts, analysts and consumers are questioning. The 30-pin connection that has been on every iPod and iPhone was replaced with a new connection standard – Lightning.
Bloomberg Businessweek reports that Apple will be putting in a free Lightning-to-USB cable with all new iPhone 5s, so users can still charge their new device in any wall outlet, PC or USB supported item.
However, the new Lightning connection is incompatible with any existing docks, speakers or any other base for an iPhone. There are separate adapters and cables available for purchase, though, at $29 and $39, respectively.
An article in The Verge, a technology-focused website, discussed the new connection, explaining how it was different from the old connection and how it could affect customers.
"Every iPhone and iPod user who upgrades to a new device will require new cables or adapters, and every company which makes iPhone accessories has an opportunity and a challenge ahead to make that transition as painless as possible," said the article. "Entire categories of product, like the speaker dock, could go away if they're too costly to redesign or if consumers feel burnt by the cycle of obsolescence."
A CNNMoney article highlighted several upset customers who had taken to the social media site Twitter to voice their concerns. Many felt the price was too high, but were also upset over the fact that the new connection will not support iPod controls through an adapter.
While it's important for companies and organizations to stay innovative and evolve their products over time, they need to ensure that they have an outlet for customers to voice questions and concerns. A third-party answering service will be able to address inquiries 24/7 through phone, email or text messages.