Answering Services are often thought of as mainly for the medical field. This is not the case! I am proud of the range of clients across many fields my team assists every day. Here are a few of the highlights of services that my company offers that have proven to be helpful to every type of business. I’m glad that more and more commercial, trade and professional companies are realizing the valuable role an answering service can play in their success.
Overflow Call Assistance
Many commercial companies have a busy season. Pest control and paving companies pick up in the spring and summer months, while HVAC and snow removal companies are busiest in the fall and winter. It may be difficult to hire additional seasonal staff. This is where your answering service comes in! We are ready to handle an increased seasonal volume on behalf of your business. You simply set up “delayed call forwarding” with your phone company and calls that go unanswered at your office will automatically transfer to the answering service. No more missed calls.
Estimate Appointment Scheduling
Most answering services have scheduling software available to their clients. My company does and all it takes is a simple phone call to our management team to get things set up. Not only have you not missed a call from a potential new client, but an appointment has already been scheduled for you. The scheduling software my company utilizes can also send out email reminders to your customers and you will get a copy of the appointment via email and/or text message.
Emergency Dispatch
Does your company need to be available to your customers 24/7? Having reliable communication with your clients is necessary to keep their business! My staff is on duty 24/7 365 days a year including weekends, holidays and inclement weather. The Edwards’ office building is equipped with a whole building generator and back up equipment to keep us operational. Your dispatch procedures will be 100% customized to fit your company’s needs.
These are just a few of the ways an answering service can assist in the commercial businesses world. I encourage all company owners to evaluate the ever changing needs of their business and find out how an answering service can help. Ask about a free 7 day trial offer!
