Over six decades ago when Betty Edwards founded Edwards Answering Service things were very
different. However, the foundation built on helping businesses and providing the best customer service
has remained the same throughout the years. It may not seem vital at first glance but answering
inbound calls for a business is a very important task. Back then the internet and computers weren’t
around, so communication was done using methods that would seem inefficient today. None the less,
communicating was still incredibly important.
Utilizing a Live Answering Service
With great advancements in technology comes many advantages and conveniences that help consumers
shop and business owners run more optimally. Of course, with the positives, there can be negatives as
well. Having a live person answering your business calls can be a better experience for your prospective
clients versus them hitting a voicemail or automated system. If done incorrectly, automated phone
systems that leave consumers with too many choices and can be a frustrating experience.
Virtual Assistants are Flexible
Business owners and managers need to take advantage of the technology that’s available to help them
scale and manage more effectively. Edwards offers a wide variety of answering services and business
administration services that can be custom tailored to practically any company. Their friendly staff will
take the time to get to know your organization and learn what protocol needs to be implemented to
best help with your needs. Virtual assistants are very popular these days because it can help you be
more flexible and able to receive calls and messages almost anywhere. Finding the best virtual assistants
can be challenging. Edwards is very proud of the six decades in business and the excellent awards and
reviews received.
An Answering Service That Operates 24/7 For Your Business
There’s so many wonderful aspects about integrating technology into your business. Edwards has come
a long way over the years and utilizes some of the most sophisticated phone networking technology in
the industry. You even get an online dashboard which makes managing call flow and messages simple.
Everything is on demand, turn it on and off as you need. There are numerous options that can be
customized based on your business’ specific needs. You can count on HIPAA compliant secure text
messaging service twenty-four hours a day. Edwards Answering Service literally never closes. Your
business can always have a live phone operator who’s trained on your organization; answering the
phones even when you’re away.
Edwards Answering Service Can Help Your Business
Administrative assistants can handle a wide variety of tasks making them an incredible resource for
many businesses that need on demand staff and the ability to scale fast. Customizing your account is
super easy. You can even make changes to your account on the fly from remote locations. Edwards’
dedicated staff is always available to help ensure your company is on the right plan with the right
service. Edward’s is here to help your business succeed no matter where the market or your business
go.
Contact Edwards Answering Service For a FREE Trial
Finding the best answering services and virtual assistants can be challenging. Contact a friendly
representative today and get a free trial offer. Try the services and see what you think for yourself. We
will always strive to help your business grow and offer the best possible customer service available.
We’re constantly making improvements and implementing the most current technologies to help your
business keep moving forward and stay connected when it matters most.
