Technology is further instilling itself in today's society. Individuals use smartphones, tablets and laptop computers to surf the web, stay connected with friends and family members and are sure to use those devices to complete their holiday shopping.
With such a huge push for innovation and convenience, companies in multiple industries should ensure that they have comprehensive online customer services available to their consumers. That way, shoppers can rest assured that any inquiry they might have, whether it's regarding a particular service or a purchase, will be answered by a real person.
Furby and other toys make digital comeback
This year, the Toy Retailers Association (TRA) is taking note of that fact that childhood memories are precious to many, by bringing back 13 toys with new – often technological spins – on the classic product.
Gary Grant, chairman of the selection panel, told Business Insider that some toys will remain in the hearts of consumers for generations, and this is the year that the toy industry has decided to bring some of them back to life.
"We also continue to see technology being woven into toys to add extra dimensions to the play experience – whether this is the use of apps, interactivity, touch screens or integrated multi-functions such as e-readers and cameras," Grant told the news source.
Furby – a computerized stuffed animal that talks in its own language – is one toy that is making a digital comeback. In the new version, Furby has upgraded sensors and a computerized brain that will alter its behavior depending on how it's treated, according to toymaker Hasbro. There are even applications that can be downloaded onto smartphones or tablets, letting users play games with their Furby.
The holiday shopping experience is changing, as are the products customers are buying. Creating quality website customer support will ensure that a company stays connected with the needs of its consumers.