Disagreements are bound to occur in the business world, whether between a manager and worker, employee to employee or even between a customer and the company itself. While individuals not seeing eye-to-eye isn't a rare event, there are still a few important aspects to keep in mind though, to ensure that both parties are heard and understood.
Finding common ground is a good way to find peace. While not all aspects of an issue may be able to be agreed upon, small areas of agreement can lead to solving the greater problem at hand. Abiding by ground rules is also vital to this, as personal attacks and foul language will not lead to any type of mutual peace.
Emotions do need to be acknowledged though, to let the opposing party feel validated. However, emotions can also put logic and facts at risk, so it's a good idea to keep them in check.
Another way to keep the other side at ease is to ask questions – it will give you more answers and keep long, explanatory monologues at bay. Seeing where the other person is coming from will give you a chance to counter with your own options.
Keeping a proper balance is much more important than trying to keep things fair. The old adage, "life is not fair" is very true, but a balance of responsibilities and resources can often be found, without the emotional baggage that is often paired with fairness.
When working with an answering service, a company will never have to worry that their customers are facing arguments on a daily basis. These professionals are trained to work with consumers in a courteous manner, and will answer all questions – whether it's a simple how-to or an in-depth problem – in a way that will keep customer satisfaction high.