With technology advancing everyday, many businesses are becoming increasingly reliant on new systems. The healthcare field is no different, but keeping patient health information (PHI) safe and secure needs to remain a top priority. If not, medical facilities run the risk of facing heavy fines for HIPAA violations.
Medical answering services will be helpful to achieve this goal, as it will give facilities the ability to keep an organized database of patient information. By creating tables of information that operators – as well as nurses and physicians – have access to, it will allow them to provide more accurate message-taking and a quicker turnaround of customer information.
When patient health information is handled well, not only will it reduce a facilities risk of HIPAA violations, but it will also improve patient satisfaction by making the health system more customer-friendly.
Kimberly Hagerty, health information management leader at Pennsylvania-based Chester County Hospital and Health System, spoke with Healthcare IT News about the importance of organizations taking the necessary step to standardize PHI quality control and create better patient privacy practices.
"We're presenting a good front to the patients," she told the news source.
According to Hagerty, Chester Hospital has already met stage one of meaningful use requirements and has begun to integrate an EHR system as well. Implementing a unified, centralized PHI disclosure process is another piece of their efforts to keep patient data safe.
By partnering with a third-party answering service, medical facilities – especially smaller ones that have less individuals in the office – will greatly benefit and ensure that they remain HIPPA compliant. A database verification system will keep operators informed on patient information and give them an accurate way to release necessary data.