Doctors looking for improvements in interhospital communication may see some positive change in that field soon. New York announced that it will now use Direct Messaging, a system that will allow medical professionals to contact each other specifically. This could be a boon to both physicians and the medical answering service industry, allowing for a more streamlined approach that increases contact between providers while interacting with existing electronic health records systems.
The first adopter of (and, presumably, guinea pig for) this new service will be Albany Medical Center (AMC). The center's Vice Dean for Clinical Affairs, Fred Vinditti, expressed the strengths of the new process in a media release.
"[With Direct Messaging], a primary care provider can send to a consultant the relevant clinical data to initiate a referral," he said. "The consultant can send the completed consultation note with the important clinical data created as part of the evaluation directly back to the PCP."
AMC is a high-volume trauma clinic and a major location for its region.
The service comes from the Healthcare Information Xchange of New York, also known as HIXNY. There is hope that this will reduce the amount of delay between agencies within the healthcare system and help continue reformation of communications and information tech in the healthcare industry.
This embrace of more efficient means of communication is just a small step but could lead to wider appreciation of these sorts of models. Whether it's a general update of a hospital's internet services or the employment of a more reliable call center, facilitating the flow of messages is a crucial part of American healthcare. The best results will be gained by clinicians and centers that are able to integrate newer technologies with their existing systems successfully.