March 2011

 

• We are the first answering service to utilize state-of-the-art video and audio monitoring software. With this software, we have the

ability to capture operator screens and audio in real-time, as if we are standing beside our agents as they take your calls! This unique software gives us opportunities to evaluate the overall quality of operator performance, making sure we're doing the best job possible for you and your customers/patients.

 

• We can e-mail call recordings to you. If you would like to listen to a conversation between your customer/patient and our operator

to verify quality, it has never been easier. We simply e-mail a wave file in an attachment and you can listen to the conversation via your media player software on your computer!

 

• Put the beepers, pagers and alphas away! We offer texting of messages to your cell phone at a low rate! You no longer have to

worry about not receiving a beep or page or having an alpha fail or be illegible. Texting is quick and reliable. You can even reply to our text message which will engage you in conversation with our dispatchers.

 

October 2011

 

• Our new billing system gives us the capability to e-mail you your invoices! In a world that's quickly going green, it's crucial to

contribute to the cause. E-mailed statements are faster and more manageable. Tell us if you're interested in switching from "snail-mail" statements and we'll adjust the account today.

 

Coming soon... EASE Information Server. We now have the ability to grant our clients log-in credentials into their account through our website! Upload on-call schedules, make on-call changes and download messages taken by our operators directly onto your computer. It's the full control over your answering service account that you've been waiting for. Contact us today for more details.

 

 

Be on standby for more updates and crucial services.

We are working diligently to make these services available to you!