At EASE, as it should be with every company, we pride ourselves on positive client feedback. However, we not only want to hear what we're doing right for you and your company, but what we can do to improve our services as well.

 

Here's what our clients say about our service:

 


Michael Gualtieri, President
ProCourier, Inc.

 

"Since setting up my account with Edwards back in November 2009, I've
felt confident in knowing our customers are being taken care of when
we are not in the office. Their courteous and accurate operators make it easy
for our business to thrive, 24 hours a day, 7 days a week.
Customer satisfaction and peace of mind is something every business
owner strives for and Edwards Answering Service helps me to provide
just that."

 

 

John Beidler, Practice Manager
Naugatuck Valley Women's Health Specialists, P.C.

 

"The physicians and staff of Naugatuck Valley Women's Health Specialists, P.C.

would like to express our appreciation for the professional manner in which your

organization provides phone coverage for our busy group practice. The Edwards

Answering Service employees have been very proficient and conscientious when

working on our account. When requested, we have received reports,

documentation and explanations very quickly. Unlike our relationship with prior

organizations contracted with, we have experienced very few problems with our

very confusing on-call schedule. Each time we had to make last minute changes to

our schedule your staff reacted quickly and everything was handled and taken care

of without incident.

 

Our relationship with Edwards Answering Service is a significant factor in, and

continues to be extremely beneficial in our quest to provide exceptional care

for our patients."

 

 

Nancy E. Lagan, Practice Manager
R. Winfield Raynor, M.D.

 

"I am writing to let you know how much we appreciate your service.

 

It is of utmost importance that any calls which may come in when we are

unavailable are handled professionally, accurately and in a timely manner. If for

any reason we may have a question regarding a particular call, your staff has

always been courteous and helpful in assisting us with our needs.

 

I hope that any suggestions or comments I have made on behalf of this

practice have been helpful to you and/or your staff.

 

Keep up the excellent work!"